{"id":4047,"date":"2026-04-24T09:41:28","date_gmt":"2026-04-24T08:41:28","guid":{"rendered":"https:\/\/homefamilylanguage.com\/conditions-generales\/"},"modified":"2026-05-12T18:30:54","modified_gmt":"2026-05-12T17:30:54","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/homefamilylanguage.com\/fr\/conditions-generales\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--e598b17a-9229-42f6-b238-019d6094332e\"><div class=\"et_pb_text_inner\"><h1>Conditions G\u00e9n\u00e9rales de Service (Web) <\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--7262e956-c376-4aa6-9642-c413f71527d0\"><div class=\"et_pb_text_inner\"><p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Service r\u00e9gissent la souscription au programme de famille d'accueil et d'immersion linguistique fourni par Home Family Language (Patricia Eugenia Vera Hern\u00e1ndez et Francisco Javier Garc\u00eda M\u00e9ndez, titulaires) via le site web homefamilylanguage.com et par tout autre moyen de communication (e-mail, WhatsApp, t\u00e9l\u00e9phone).<\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">La souscription au service implique l'acceptation int\u00e9grale des pr\u00e9sentes Conditions et du contrat de prestation de services qui sera sign\u00e9 entre les parties pr\u00e9alablement au d\u00e9but du programme. En cas de contradiction entre les pr\u00e9sentes Conditions et le contrat de prestation de services, les dispositions de ce dernier pr\u00e9vaudront. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<h2><b>1. Description du service<\/b><\/h2>\n<p>Home Family Language propose un service de famille d'accueil avec immersion linguistique en espagnol au domicile de la famille titulaire, situ\u00e9 Calle B\u00e9lgica, n.1 38530 Candelaria Tenerife, \u00celes Canaries, Espagne. Le service comprend l'h\u00e9bergement en chambre individuelle, la pension compl\u00e8te, le programme linguistique de vie commune ainsi que la supervision et la tutelle du mineur pendant toute la dur\u00e9e du s\u00e9jour. <\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<h2><b>2. Processus de r\u00e9servation<\/b><\/h2>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Demande initiale via le formulaire web, par e-mail ou WhatsApp.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Premi\u00e8re consultation gratuite (appel vid\u00e9o ou t\u00e9l\u00e9phone) pour faire la connaissance de l'\u00e9tudiant et confirmer l'ad\u00e9quation du programme.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Envoi du devis personnalis\u00e9 et signature du contrat de prestation de services.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Paiement de la r\u00e9servation (20 % du montant total). La place est confirm\u00e9e une fois le paiement re\u00e7u. <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Paiement du solde (80 %) selon les \u00e9ch\u00e9ances convenues dans le contrat. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b><\/b><br \/><\/span><\/p>\n<h2><b>3. Prix et modalit\u00e9s de paiement<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Les prix du programme sont fournis de mani\u00e8re personnalis\u00e9e en fonction de la dur\u00e9e, des services inclus et des dates. Ils seront toujours indiqu\u00e9s pr\u00e9alablement \u00e0 la signature du contrat. Le paiement s'effectue selon le mode de paiement convenu et dans les d\u00e9lais indiqu\u00e9s dans le contrat. Tous les prix indiqu\u00e9s incluent l'IGIC (imp\u00f4t indirect canarien) applicable conform\u00e9ment \u00e0 la l\u00e9gislation espagnole en vigueur aux \u00celes Canaries.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<h2><b>4. Politique d'annulation et de remboursement<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Les conditions d'annulation et de remboursement sont d\u00e9taill\u00e9es dans le contrat de prestation de services. <\/span>En r\u00e8gle g\u00e9n\u00e9rale, la r\u00e9servation (20 %) n'est pas remboursable. Une annulation par le client plus de 60 jours \u00e0 l'avance donnera droit au remboursement des 80 % restants, tandis qu'une annulation moins de 60 jours \u00e0 l'avance pourra ne donner droit \u00e0 aucun remboursement. Toutefois, dans le cas o\u00f9 l'\u00e9tudiant ne se pr\u00e9senterait pas au s\u00e9jour programm\u00e9 pour un motif justifi\u00e9 et d\u00fbment prouv\u00e9, il sera proc\u00e9d\u00e9 au remboursement int\u00e9gral des sommes vers\u00e9es. Pour plus de d\u00e9tails, veuillez consulter le contrat.   <\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<h2><b>5. Responsabilit\u00e9s du demandeur<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Le p\u00e8re, la m\u00e8re ou le tuteur l\u00e9gal qui souscrit au service est responsable de : (a) fournir des informations compl\u00e8tes, v\u00e9ridiques et \u00e0 jour concernant le mineur ; (b) souscrire et maintenir en vigueur l'assurance m\u00e9dicale de voyage obligatoire ; (c) g\u00e9rer les documents d'immigration n\u00e9cessaires ; (d) s'assurer que le mineur conna\u00eet et accepte les r\u00e8gles de vie commune du programme.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><\/p>\n<h2><b>6. L\u00e9gislation applicable<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales sont r\u00e9gies par la l\u00e9gislation espagnole. Pour tout litige, les parties se soumettent \u00e0 la juridiction des Cours et Tribunaux de Santa Cruz de Tenerife. <\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et-vb-row--no-module et_block_row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_3 et_pb_row et_pb_row_4col et_pb_equal_columns et_pb_gutters1 et_block_row et_block_row_4col\">\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><span>R\u00e9ponse garantie<\/span><\/h4>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span>En moins de 24 heures<\/span><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>Emplacement<\/strong><\/h4>\n<\/div><\/div>\n\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Calle B\u00e9lgica, n.1 38530 Candelaria Tenerife, \u00celes Canaries, Espagne <\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_pb_column_1_4 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4>Email<\/h4>\n<\/div><\/div>\n\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h6><\/h6>\n<h6><a href=\"mailto:hello@divihigh.com\"><\/a><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@homefamilylanguage.com\">info@homefamilylanguage.com<\/a><a href=\"mailto:hello@divihigh.com\"><span><\/span><\/a><\/h6>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et_pb_column_1_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>WhatsApp<\/strong><\/h4>\n<\/div><\/div>\n\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>(+34) 679 73 00 67<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_pb_row_5col et_block_row et_block_row_5col\">\n<div class=\"et_pb_column_7 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/homefamilylanguage.com\/wp-content\/uploads\/2026\/04\/Logo-Home-family-language-fondo-carbon.png\" width=\"2000\" height=\"2000\" srcset=\"https:\/\/homefamilylanguage.com\/wp-content\/uploads\/2026\/04\/Logo-Home-family-language-fondo-carbon.png 2000w, https:\/\/homefamilylanguage.com\/wp-content\/uploads\/2026\/04\/Logo-Home-family-language-fondo-carbon-1280x1280.png 1280w, https:\/\/homefamilylanguage.com\/wp-content\/uploads\/2026\/04\/Logo-Home-family-language-fondo-carbon-980x980.png 980w, https:\/\/homefamilylanguage.com\/wp-content\/uploads\/2026\/04\/Logo-Home-family-language-fondo-carbon-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2000px, 100vw\" class=\"wp-image-19\" title=\"Logo Home family language fondo carb\u00f3n\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_8 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4>Navigation<\/h4>\n<\/div><\/div>\n\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><a href=\"https:\/\/homefamilylanguage.com\/fr\/\">Accueil<\/a><br \/><a href=\"#\"><\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/le-programme\/\" target=\"_blank\" rel=\"noopener\">Le programme<\/a><br \/><a href=\"#\"><\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/notre-famille\/\" target=\"_blank\" rel=\"noopener\">Notre famille<\/a><br \/><a href=\"#\"><\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/la-maison\/\" target=\"_blank\" rel=\"noopener\">La maison<\/a><br \/><a href=\"#\"><\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/\">T\u00e9moignages<\/a><a href=\"#\"><br \/><\/a><a href=\"#\"><\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/\">Questions fr\u00e9quentes<\/a><a href=\"#\"><br \/><\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_9 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>Aspects l\u00e9gaux<\/strong><span><\/span><\/h4>\n<\/div><\/div>\n\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><a href=\"https:\/\/homefamilylanguage.com\/fr\/mentions-legales\/\" target=\"_blank\" rel=\"noopener\">Mentions L\u00e9gales<\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"noopener\">Politique de confidentialit\u00e9<\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/politica-de-cookies\/\" target=\"_blank\" rel=\"noopener\">Politique de cookies<\/a><br \/><a href=\"#\"><\/a><\/p>\n<p><a href=\"https:\/\/homefamilylanguage.com\/fr\/conditions-generales\/\" target=\"_blank\" rel=\"noopener\">Conditions g\u00e9n\u00e9rales<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_10 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><a href=\"https:\/\/tinyurl.com\/3pyytrby\" target=\"_blank\" rel=\"noopener\">Contact <\/a><\/p>\n<p><a href=\"https:\/\/forms.gle\/Ro4jHjdo1ZBiRTVZ9\" target=\"_blank\" rel=\"noopener\">R\u00e9server<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><a href=\"https:\/\/instagram.com\/homefamilylanguage\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><\/p>\n<p><a href=\"https:\/\/www.google.com\/search?q=home+family+language+tenerife+rese%C3%B1as\" target=\"_blank\" rel=\"noopener\">Google <\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_11 et_pb_column et_pb_column_1_5 et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_5 et_pb_row et_block_row\">\n<div class=\"et_pb_column_12 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: center;\">\u00a9 2026 Home Family Language \u00b7 Patricia et Fran \u00b7 Tenerife, \u00celes Canaries, Espagne<br \/><strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4047","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales - Home Family Language<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/homefamilylanguage.com\/fr\/conditions-generales\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales - Home Family Language\" \/>\n<meta property=\"og:url\" content=\"https:\/\/homefamilylanguage.com\/fr\/conditions-generales\/\" \/>\n<meta property=\"og:site_name\" content=\"Home Family Language\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-12T17:30:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/homefamilylanguage.com\\\/fr\\\/conditions-generales\\\/\",\"url\":\"https:\\\/\\\/homefamilylanguage.com\\\/fr\\\/conditions-generales\\\/\",\"name\":\"Conditions g\u00e9n\u00e9rales - Home Family 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