Terms and Conditions of Service (Web)

These Terms and Conditions of Service regulate the contracting of the host family and language immersion program provided by Home Family Language (Patricia Eugenia Vera Hernández and Francisco Javier García Méndez, owners) through the website homefamilylanguage.com and any other communication channel (email, WhatsApp, phone).

Contracting the service implies full acceptance of these Terms and the service provision contract that will be signed between the parties prior to the start of the program. In the event of a contradiction between these Terms and the service provision contract, the provisions of the latter shall prevail.

1. Description of the service

Home Family Language offers a host family service with Spanish language immersion at the owners' family home, located at Calle Bélgica, n.1 38530 Candelaria Tenerife, Canary Islands, Spain. The service includes single room accommodation, full board, a linguistic living program, and the supervision and guardianship of the minor throughout the stay.

2. Booking process

• Initial request via the web form, email, or WhatsApp.

• Free initial consultation (video call or phone) to meet the student and confirm the program's suitability.

• Sending of the personalized quote and signing of the service provision contract.

• Payment of the reservation deposit (20% of the total amount). The spot is confirmed once the payment is received.

• Payment of the remaining balance (80%) within the deadlines agreed upon in the contract.

3. Prices and payment methods

Program prices are provided on a personalized basis depending on the duration, included services, and dates. They will always be indicated prior to the signing of the contract. Payment is made using the agreed payment method and within the timeframes specified in the contract. All stated prices include the applicable IGIC (Canary Islands General Indirect Tax) in accordance with current Spanish regulations in the Canary Islands.

4. Cancellation and refund policy

Cancellation and refund conditions are detailed in the service provision contract. As a general rule, the reservation deposit (20%) is non-refundable. Cancellation by the client more than 60 days in advance will entitle them to a refund of the remaining 80%, while cancellation with less than 60 days' notice may not entitle them to a refund. However, in the event that the student does not join the scheduled stay for a justified and duly accredited reason, a full refund of the amounts paid will be issued. For full details, please refer to the contract.

5. Applicant's responsibilities

The father, mother, or legal guardian contracting the service is responsible for: (a) providing complete, truthful, and updated information about the minor; (b) purchasing and maintaining mandatory travel medical insurance; (c) managing the necessary immigration/visa documentation; (d) ensuring that the minor knows and accepts the program's rules of coexistence.

6. Applicable legislation

These Terms and Conditions are governed by Spanish law. For any dispute, the parties submit to the jurisdiction of the Courts and Tribunals of Santa Cruz de Tenerife.